Terms and Conditions

These terms and conditions outline the rules and regulations for the use of HiJiffy’s Website.
HiJiffy is a brand of HORIZON BEHAVIOUR, LDA located at:

Rua das Eiras, nº 5,
7960-262 Vidigueira

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use HiJiffy’s website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of Portugal. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

AI-powered chatbot and communication platform for hotels

The Most Innovative Solution in Tourism 2020

by the World Tourism Organization

How It Works

All-in-One Communication Platform for Hotels
Centralize, Automate and Measure your Hotel’s Customer Care.


A one-stop solution for all your communication channels.






+100 languages
Always Available
AI Hospitality Agent

Booking Assistant

Automate your guests’ frequently asked questions

Virtual Concierge

Empower guests with information at their fingertips



HiJiffy also integrates with Zapier, an integration platform that lets you connect with more 1,000 web applications. Send data from HiJiffy to any other supported app, automate your workflows or use it in many other ways to power your business.

Our metrics





> 80%


Trusted by over 1400 hoteliers and property owners everyday.

The London Marriott Hotel Park Lane decided to work with Hijiffy for a number of reasons; one of these being able to reach out to our guests on social media and for our guests to contact us with the ease of their phone. We benefited from the test pilot of Hijiffy within the hotel by offering our guests a faster channel of communication with our front office team. The Hijiffy management team allowed us to successfully launch the programme and have a more personalised relationship with our guests.

Mats Bertram

Assistan Front Office Manager

Though we are at beginning of the journey with Artificial Intelligence and Chatbots, HiJiffy gave us the necessary trust and assurance that we will always be on top. We are glad to be providing a service that will naturally be expected in the near future. There are still some guests that want to contact a staff member, but we are sure that with all the optimizations, soon this will no longer be necessary.

Thomas Berendonk

Martinhal Family Hostels & Resorts

HiJiffy has been helping us tackle the challenging online reservation playground we are in, as well as simplify and digitalize our processes. We were able to reduce the manpower required to answer a lot of questions and the 24/7 availability that comes with it- especially in Social Media. We’ve been working with HiJiffy for over a year now and I have to say it has been an absolute pleasure!

Julie-Charlotte Franck

Digital Field Marketing Manager – Barcelona, Mallorca & Northern Spain Marriott International

HiJiffy est apparu à un moment où Zmar avait un flot important de conversations sur Facebook Messenger et il devenait impossible d’affecter des ressources humaines uniquement à cette tâche. La solution d’HiJiffy a automatisé en interne 95% des messages que nous avons reçus et leur a répondu immédiatement. HiJiffy trouve une solution à tous les problèmes, ils sont également très réactifs.

Sofia Freire

Director Sales and Marketing Zmar

With a growing number of user questions, we needed a faster response and issue solving times. Now, not only were able to send a support request to the right hotel taking into consideration HiJiffy’s tag’s system, but we’ve also reached an automation rate of around 60%, and an average customer satisfaction score for both chatbot and staff of above 75%.

Julia Lim

Assistant Director of Digital Marketing - Park Group Hotel

HiJiffy meets most of the expectations of a hotelier by offering a customized solution for each brand on their portfolio and elevate their brands by keeping up-to-date on the latest hospitality trends. Our conversation rate as grown two digits.

Bruno Silvério

Marketing & Communication Director - United Investments Portugal

We’ve been using HiJiffy for almost a year, and their platform is simple and easy to use. Looking forward to continuing to deliver a personalized experience to our guests with HiJiffy.

Renata Jardim

Marketing Assistant - PortoBay

Since the started to work with HiJiffy we were able to save a lot of time to our support team, increasing at the same time our direct bookings. It’s amazing to have the possibility to personalize the widget on the website accordingly with our brand.

Samuel Heraud

Head of E-Commerce

HiJiffy solution has increased our guest engagement significantly. Their product team values a lot the customer feedback and continuously improve their software to become every day a better solution. In the last couple of months, we got an automation rate of more than 80% and a big return-on-investment.

Joan Calduch

Responsable de E-Commerce - Best Hotels

Thanks to HiJiffy now we have a lot of metrics and know where and how to improve our customer care. We were also able to collect a lot of direct bookings without any interaction with our team. Amazing return on the investment!

Clarisse Rodrigues

Head of Direct Reservations & Customer Service Pestana Hotel Group